Terms & Conditions

 

Price Changes

Although we strive to maintain constant prices, they are subject to change without notice. Prices listed are NET and do not include freight, special handling, duties or taxes.

Shortages, Damages, and Over Shipments

Shortages, damages and over shipments are to be reported to Genceutic Naturals within ten (10) days of receiving the order.  Hold the product and original packaging until a return authorization number (RMA) has been issued.   Damages must be reported within ten (10) days of receipt or credits will not be considered.

Returns

All of your purchases at Nature's Answer are covered by our thirty (30) day unconditional guarantee.   We will refund your cost if you have purchased your order directly from us, via website or phone order,  with a credit card, OR we will replace the item with any item of equal value; your choice.   We apologize, but we cannot accept returns or issue replacements on any products after thirty (30) days.   If we decide that we require that you return the product you are not happy with, we will issue an RMA number, and arrange for product pickup.  From all of us at Genceutic Naturals, we would like to thank you for choosing our products, naturally, from our family to yours!